Getting Downloads
Q: How do I get the downloadable resource I just ordered?
A: It's easy! Just sign in to your account, click on the order, and click on the download button!
Previously Ordered Items
Q: Help! My download link expired! Can I still get the product I previously ordered?
A: Your download links are good for 90 days or 5 downloads, whichever comes first. If you need an item after 90 days, just ask! We may be able to refresh your link(s).
Can't Find What I Need
Q: I need help with a title you don't have. Do you take requests?
A: Absolutely! If you can't find what you need here on tpet.com, just contact us to let us know what you need! We have a lot of sources for other novel study guides and can usually help you find something that will help. We also take requests for new LitPlans and other Tpet product lines. :-)
Sharing
Q: Can I share with my colleague the resources that I have bought?
A: Sorry, no. Everything on tpet.com is licensed for one user unless otherwise noted.
Log-In Issue
Q: I've been ordering from you for years, but your website doesn't seem to recognize me anymore. What should I do?
A: When we updated to the new site in September of 2016, we could not bring all the old account information over. You will need to set up a new account.
Q: May I download the materials I purchased onto more than one device?
A: You may download your items up to 5 times to get them onto your own devices (school computer, laptop, home computer, smart phone, etc.) within 90 days.
Check-Out Issues
Q: I'm trying to get through checkout, but I can't get through the process.
A: We disabled guest checkout because almost everything on the site is downloadable, and without an account, there's nowhere to "store" your downloadable orders. Before you go through the checkout process, you need to create an account and be logged in.
Copyrights
Everything on our website is copyrighted material. Materials are licensed for one user unless otherwise specifically stated. The purchaser may print one copy for his/her own use. You may reprint lost or destroyed pages for your own use. You may print copies of the student materials for students in your own classroom. Any other copying, posting, or distributing is a violation of copyright law. You may not post the files you download to the Internet. You may not use the materials on commercial sites like Quizlet, Boom Learning, etc.
Still need help? Contact us; we're here to help.