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Shipping, Returns, Privacy, & Security Information

PRIVACY POLICY

We respect your privacy. Your personal information is securely stored and used only for order processing and customer service. We do not sell, rent, or otherwise give out your personal information.

By default as one of our registered customers, you may from time-to-time get a catalog or an email from us. In your account, you can easily opt-into or out of our newsletter or other email services and may change your preferences at any time.

RETURN POLICY

Printed materials are returnable if they are in new condition, unless otherwise stated. CDs and software are returnable if they are unopened in their original packaging, unless otherwise stated. It is our policy that downloadable items are not returnable.

If you have a significant problem, please contact customer service, and solutions to problems will be evaluated on a case-by-case basis.

ERRORS, TYPOS, and OMISSIONS

We are not responsible for errors, typos, or omissions.

COPYRIGHTS

All of our publications are copyrighted. The purchaser is authorized to print copies of the student materials for use in his/her own classroom. In the event that the purchaser is an entity rather than a person, our materials are single-user licensed; one copy must be purchased for each user. Discounts are available for multiple users. Contact us for a quote.

NONE OF OUR MATERIALS ARE AUTHORIZED TO BE POSTED ON THE INTERNET

If you find a copy of one of our publications online for free, please contact us with the URL so we can take the appropriate action.

PRINTED GOODS

Most of the downloadable materials on tpet.com are also available in printed format. If you prefer printed format to the digital copy, please contact Customer Service; we’re glad to make the printed copies available to you.

SHIPPING POLICY

Physical products are shipped "best way" to your billing address. If you want your item(s) shipped to a different location or if you prefer one carrier over another (UPS or USPS), use the comment section on the order page to specify a different address or carrier preference. 

SECURITY

Our webiste complies with high security standards. Your personal and financial information is handled within the strict guidelines set up by national merchant services. We maintain adherence to the requirements of the PCI DSS at all times. Since the company was founded in 1989, we have never had a single breach of security; no customer information has ever been compromised. We take security seriously.

Notice our website begins with https://. The "s" means the site--every page--is secured.