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Frequently Asked Questions

Log-In Issue

Q: I've been ordering from you for years, but your website doesn't seem to recognize me anymore. What should I do?

A: When we updated to the new site in September of 2016, we could not bring all the old account information over. You will need to set up a new account.

 

Previously Ordered Items

Q: How can I access downloadable items that were in my old account on the old website?

A: For a limited time, you can access your items purchased before September 2016 by logging in with your old account login information at http://www.tpet2.com.

 

Q: How do I access downloadable items I have ordered since September 2016?

A: Log in to your account on this website. On your dashboard, click Your Orders on the left side menu. Click on the download links next to the items you want.

 

Q: How long will my downloadable items be available for downloading?

A: Your links will be good for 90 days or 5 downloads, whichever comes first. After that, the links will become inactive.

 

Q: May I download the materials I purchased onto more than one device?

A: You may download your items up to 5 times to get them onto your own devices (school computer, laptop, home computer, smart phone, etc.) within 90 days.

 

Check-Out Issues

Q: I'm trying to get through checkout, but I can't get through the process.

A: We disabled guest checkout because almost everything on the site is downloadable, and without an account, there's nowhere to "store" your downloadable orders. Before you go through the checkout process, you need to create an account and be logged in. 

 

Shipping Address

Q: I ordered a backup CD or paperback copy to be mailed to me, but I want it to go to an address other than my billing address. What should I do?

A: Contact us via email or phone (800-255-8935) to let us know what you need. We're happy to ship to a different address if needed.

 

Copyrights

Everything on our website is copyrighted material. Materials are licensed for one user unless otherwise specifically stated. The purchaser may print one copy for his/her own use. You may reprint lost or destroyed pages for your own use. You may print copies of the student materials for students in your own classroom. Any other copying, posting, or distributing is a violation of copyright law. You may not post the files you download to the Internet. 

 

Refund & Security Policies