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I can't log in to My Account
Our new site requires a 6-digit password. Go to My Account. Enter your email address. Click FORGOT PASSWORD. The system will assign you a new password and send it to you immediately in an email. Use the new password to get into your account. You may change the password from within your account at any time.
I should have a e-doc download in My Account, but it isn't there. Where is it?
If you had active download links in your account on our old site, you need to go to the old site to get them using the link provided on your My Account page. Just follow the link you are given and log in to your old account with the same email address and password you always used. CYO and Teachers' Advantage subscriptions were brought forward into the new site; you should have access to them on your new My Account page by clicking on My Create Your Own or My Teachers' Advantage on the left side of the page.
How long will it take for my order to arrive?
Your download file will be in your account within a few minutes after your order. Log onto your account on our web site to retrieve it. If you ordered a CD or printed copy, we usually ship those out on the same day or next business day via UPS ground from Maryland. Most orders are delivered within 2-7 business days. When your order is shipped, we send you an email with the tracking number so you can go to www.ups.com to see the exact status of your shipment.
Do you accept purchase orders?
We do accept purchase orders from schools and school systems. You may fax your P.O. to 410-213-0854. You may place an order on-line with a purchase order; however, we will not release electronic documents or process the order until we receive a copy of the authorized P.O.
Do you send complementary samples of your products?
No. There are samples and sample pages available on our website.
Who wrote the LitPlan Teacher Packs?
We write some in-house, and we contract with several teachers as free-lance writers. We are careful in our screening so that we contract with high-quality teachers who write to our standards.
I am interested in writing for you. Who should I contact?
Send an email to mcollins@tpet.com. Include your contact information, your teaching experience, a description or two of your favorite activities you have developed and used in your classroom, the titles of your two favorite books, and a brief statement as to why you want to write for us. If you can, attach a set of study questions you have written for any book you teach.
What is a Download?
A download is an electronic document, a document you download to your computer to view and/or print. Our electronic documents are in the .pdf format which can be opened with Adobe Acrobat Reader, a standard program on most computers. Our files are both PC and Mac compatible.
How do I get Adobe Acrobat Reader if I don’t have it on my computer?
Log onto our web site. On our home page, you can get the Adobe Acrobat Reader by clicking on the Get Adobe Reader button and following the prompts. It is free.
How do I get the Download(s) I have purchased?
Log onto your account on our web site by clicking the Log-In button and entering your email and password. In your account, you will see a tab for your downloads. Click on that, scroll to the title you want, and click on the download link. The document should open automatically in Adobe Acrobat if it is installed on your computer. When the document opens, find File in the top left corner. Click that. Then click Save As, and save the file to your desktop or the folder of your choice.
What if the document doesn’t open or looks funny when it opens?
You may need to download a more recent version of the Adobe Acrobat Reader. Click here to get it.
I see options for Printed, CD-ROM, and Download formats. What’s the difference?
The information contained inside is all the same; each format is simply a different delivery system, which you can choose according to your preference.
Can I print out the materials from the CD-ROM or Download?
Yes. In the Adobe Acrobat Reader program, you have a choice of printing the entire document or choosing pages you want to print.
Can I manipulate the materials from the CD-ROM or Download?
Text is not easily manipulated in the Adobe Acrobat Reader program. If you want to be able to pick and choose and rearrange questions, get our Create Your Own (CYO) product, which gives you access to our entire database of materials for that title and enables you to create your own tests, worksheets, and quizzes using our database.
I want the printed copy but I would also like to have the electronic file, but I don’t want to pay for the same thing twice. What should I do?
When you order the printed copy or the CD-ROM the Download automatically comes to your account at no additional charge.
I want printed copy, but I need it NOW. Do you offer any discounts on express shipping?
We cannot offer discounts on express shipping, but we do give you the electronic document at no additional charge so you can use the materials while you are waiting for your printed copy or CD-ROM to arrive in the mail.
My school doesn’t allow us to order online. Do you have a catalog we can order from?
Click on the Catalog tab on our main navigation bar above. You can download and/or print our most recent catalog or brochure, an order form, and/or a current title list. If you would like a printed copy mailed to you, fill out the form on the Catalog page, and we’ll send you one right away.
Why is my order declined when I know I have money available on my card?
For your protection, our web site has several layers of security. If your contact information does not match your credit card billing statement information EXACTLY, our system will decline the purchase even though you have funds available. This keeps someone else from using your card with only a few pieces of your information.
I tried to place my order several times but it wouldn’t go through. Now it looks like you have charged me for each time I tried. What’s with that?
When our system asks for authorization for funds from your bank, it checks to see that funds are available; the bank automatically “holds” those funds for us to three days to allow time for the transaction to be completed. If your data (name, address, etc.) in our system doesn’t match your banks, we do not complete the transaction; our system declines the purchase. Your bank, however, still “holds” those funds in your account and they are unavailable for use for a day or two. So if you try to make a purchase several times on our web site, your bank or credit card records may appear to have charges from us for each transaction—but we only actually complete the transaction(s) that show as approved, successful orders. The “held” funds are automatically released after a day or two, depending on your bank’s policy.
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